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Next Design cannot be started.

Phenomenon​

When starting Next Design, an error message may be displayed and the application may not start.

Cause​

The causes of the problem vary depending on the operation and method of starting, but the following causes are possible.

  • Incorrect/damaged files loaded by the application
  • Lack of/incorrect environment requirements
  • Security protection

Measures for these causes are shown below. Please try the measures in the following order and proceed while checking whether you can start the application.

Countermeasures​

(1) Delete the user settings file​

  • This is not necessary if you are using V1.1 or later.

Delete the usersettings.json file stored in the following path and then start Next Design.

  • {user home path}\AppData\Local\DENSO CREATE\Next Design\user\usersettings.json

Example of user home path: C:\Users\user-name

Note

The above {user home path}\AppData folder is a hidden folder.
To access it from Explorer, enter it directly into the address bar, or from the Explorer ribbon, turn on the [View] > [Show/hide] > [Hidden files] check box.

Supplementary information

The information stored in the above user settings file is as follows. Deleting it will reset these.

  • Settings for configuration management integration functions such as repository registration information
  • Optional display language settings

(2) Delete the cache information file​

  • This is not necessary if you are using V1.1 or later.

After deleting the following folder, start Next Design.

  • {User home path}\AppData\Local\DENSO CREATE\Next Design\user\cache\
Supplementary information

The cache information stored in the above folder is as follows. Deleting it will reset these.

  • Recently opened projects
  • Window size, display position, editor display width
  • Expansion state of the model and tree last displayed in the project

(3) Recover the OS performance monitor​

※ This step is not necessary if you are using V1.1 or later.

Check whether the OS performance monitor is working properly.
To check, start Windows [Start Menu] > [Windows Administrator Tools] > [Performance Monitor], and check whether the items [Performance] > [Monitor Tools] > [Performance Monitor] are present in the list on the left.
Furthermore, if you select the [Performance Monitor] item and the monitor screen is displayed, it is working properly.

If the Performance Monitor item does not exist (cannot be displayed), refer to the following page and try steps 1 to 4 of "Rebuild performance counters".
https://learn.microsoft.com/ja-jp/troubleshoot/windows-server/performance/manually-rebuild-performance-counters#rebuild-all-performance-counters-including-extensible-and-third-party-counters

(4) Check the installation status of the required environment​

From "Programs and Features" in the Control Panel, check that the following items and versions are installed.

If they are not installed, install the following items. (You can also start the Next Design installer and select the ones you need to install.)

  • For Next Design V2.0

  • .NET Core: 3.1.10 or later

  • .NET Framework: 4.6.2 or later

  • VC++2010 Redistributable (10.0.40219)

  • VC++2015 Redistributable (14.0.24212.0)

  • For Next Design V1.1

  • .NET Framework: 4.6.2 or later

  • VC++2010 Redistributable (10.0.40219)

  • VC++2013 Redistributable (12.0.40649.5)

  • VC++2015 Redistributable (14.0.24212.0)

(5) Check for extensions​

Extensions may be affecting the program and preventing it from starting.

Empty the folder in which extensions are stored to prevent extensions from being loaded, and then start Next Design.
Unless otherwise specified, extensions are stored in the following folders. If these folders exist, delete the files and subfolders in those folders.

  • {Next Design installation folder}\extensions
  • {user home path}\AppData\Local\DENSO CREATE\Next Design\extensions
  • {user home path}\AppData\Local\DENSO CREATE\Next Design\installed-packages
  • C:\ProgramData\DENSO CREATE\Next Design\extensions

Default Next Design installation folder: C:\Program Files (x86)\DENSO CREATE\Next Design
Example of user home path: C:\Users\user-name

If you can start the program with these folders empty, there is a problem with the extension.
Contact the publisher of the extension.

Note

The above {user home path}\AppData and C:\ProgramData folders are hidden folders. To access from Explorer, enter it directly into the address bar, or From the Explorer ribbon, check the [View] > [Show/hide] > [Hidden files] checkbox.

(6) Check the operating environment and use it in a compatible environment​

The OS and the version of the linked application may not be within the operating environment guaranteed.

For details on the guaranteed environment, see below.

https://www.nextdesign.app/requirements/

(7) Exit the security software before launching the application​

There are rare cases where a necessary file cannot be accessed and loaded due to a false positive such as a security violation.

Exit other applications such as security software and launch Next Design.

(8) Install using the Next Design installer​

If you install without using the Next Design installer, especially if you are using exe or DLL files obtained by unzipping a Zip compressed file, the DLL may not be loaded due to a security violation in the OS unless you "unblock" it when unzipping.

Please delete the existing Next Design set, install Next Design using the installer, and use it.

(9) Start with administrator privileges​

Because you do not have administrator privileges, the application may not be able to load the necessary files and start.

Give administrator privileges to the logged-in user and start Next Design.

If the problem persists​

If the above measures (1) to (9) do not resolve the problem, please contact technical support.

If there is a problem, the application may output a log file. Please check the following folder, and if there is a log file (.log), please send the file to technical support (ndsupport@denso-create.jp) to help resolve the problem more smoothly.

  • {user home path}\AppData\Local\DENSO CREATE\Next Design\logs

Example of user home path: C:\Users\user-name

Note

The above {user home path}\AppData folder is a hidden folder. To access it from Explorer, enter it directly into the address bar, or from the Explorer ribbon, select [View] > [Show/Hide] > [Hidden files] and turn on the check box. Note that the log file does not contain any of your personal information or design information.

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